Capability · Conversation
Voices & languages
Your receptionist has a voice of its own, chosen with your practice. Where your patients speak more than one language, it talks with them in each, and every language can have its own voice and greeting.
At a glance
- What it does
- Gives your receptionist its own voice and speaks with patients in their language
- Channels
- Inbound and outbound calls, with additional channels available
- Integrations
- Built into your receptionist, with no extra systems needed
- What you can customise
- The voice, the greeting, which languages are offered and how each one sounds
- What your team sees
- A transcript, summary and outcome for every conversation
- Setup
- Done for you by our team, around your practice and the languages your patients speak
How it works
Our team sets up your receptionist's voice and languages with you, and they apply on every call.
- Plan: we agree with you how the receptionist should sound and which languages your patients need.
- Voice: we choose a voice with you and our team sets it up, including expressive voices that can add warmth or reassurance.
- Greeting: callers are welcomed in your practice's own words.
- Languages: where more than one language is set up, each can have its own voice and greeting, and one is agreed as the default while the caller's language is still unclear.
- Switching: callers can move between the languages set up for your practice, and the receptionist follows.
- Next step: a caller who can't continue in any of those languages is told so briefly, and the call follows your practice's agreed hand-over.
Options
These are the options we agree with you, not fixed settings. Each one can be shaped around how your practice works, and anything not listed here can be built into the plan.
| Option | What we agree with you |
|---|---|
| Voice | The voice your receptionist uses, chosen with you and set up by our team |
| Delivery | How the voice comes across, such as whether an expressive voice is used |
| Greeting | The first words callers hear, in your practice's words |
| Languages | Which languages are offered and which one is the default |
| Voice and greeting per language | The voice and greeting used for each language |
| Hand-over | What happens for callers who need a language that isn't set up, such as a message for your team or a transfer |
Works together with
- Natural conversation: Warm, responsive calls that cope with interruptions, corrections and background voices.
- 24/7 call answering: Inbound calls answered with a natural conversation, day or night.
- Practice knowledge & pricing answers: Clear answers about your services, prices and practice, from information you approve.
- Multi-channel communication: Conversations with patients by phone, text, email, WhatsApp and your website, inbound and outbound.
- Website widget: Visitors talk or chat with your receptionist directly from your website.
- Team hand-off, tasks & alerts: Clear tasks and alerts so your team knows exactly what to do next.
FAQs
Yes, with our team. We help you pick a voice that suits your practice and set it up for you, so there's nothing for you to configure.
Intavia is multilingual. We agree the languages with you around the patients you serve, such as Portuguese alongside English, and each one is offered to callers once it's set up for your practice.
Yes. It's one receptionist with the same practice information and rules in each language. The voice and greeting are what change.
Yes, where an expressive voice is set up. It can sound warmer or more reassuring when the moment calls for it, and stays calm and professional for complaints, concerns and pricing.
Yes. Tell your support team what you'd like to change and they update it, including adding a language. There's nothing for you to configure.