Choose the right plan for your front office.

Lite is for reliable call coverage without connected PMS or CRM actions. Essential is the connected starting point. Growth and Scale include the same connected capabilities with progressively larger minute allowances and lower additional minute rates. Enterprise is for larger groups, bespoke requirements and more complex rollouts.

Lite answers calls, captures what happened, creates follow-up tasks, and escalates when needed, but your team completes booking, PMS or CRM updates manually. Connected plans can go further by handling booking, diary and CRM actions directly in your systems where configured. If you use a PMS, see the supported integrations before choosing a PMS-connected plan.

When Intavia captures something as a task, it is added to the internal task management area in the platform. Your team can review it, update it, complete it, or use it to make the relevant booking, patient, or PMS change manually.

A call is any inbound phone interaction your AI receptionist answers.

Minutes are based on the amount of time your AI receptionist spends on the phone. Timing starts when the AI answers and stops when the call ends.

Your plan includes a monthly minute allowance. If you choose to add more minutes to that monthly allowance, those minutes are priced at the listed additional minute rate. Growth and Scale offer lower rates in return for a larger monthly plan.

Each plan includes a monthly minute allowance. During setup, we will help estimate the right allowance for your expected usage. If your usage is higher than expected, the applicable terms are set out in your agreement, and we can review whether adding minutes or moving to another plan would be better value.

Yes. We can review your monthly allowance as usage changes. Essential, Growth and Scale share the same connected capabilities, so moving plans changes your monthly price, included minutes and additional minute rate, not the receptionist experience.

All connected plans can include both where configured. PMS integration supports booking and diary workflows. CRM integration supports lead capture, CRM updates and follow-up workflows.

Yes. We scope multi-location rollout around your call volume, systems, and the workflows each practice needs. Many teams start with one site, prove the workflow, and then expand when they are ready.

Yes. Intavia can answer after-hours calls, follow your routing rules, capture missed-call details, and transfer urgent or sensitive calls to the right team member or emergency line where configured.

Intavia is designed with GDPR-ready data handling, privacy controls, and governance in mind. You can review our legal documents, including our DPA, at docs.intavia.ai/legal, which outlines how we approach privacy, data processing, and customer data protection.

On PMS-connected plans, Intavia can manage booking, rescheduling, and cancellation workflows in the PMS where configured. On Lite, appointment requests are captured as tasks so your team can complete the booking or PMS update manually.

Onboarding starts with a free consultation call, followed by a workshop to understand your practice, routing rules, workflows, and systems. From there, we build and configure your AI receptionist, run a QA and feedback loop with your team, and support rollout once everything is ready.

We are continuing to expand PMS integration coverage. If your PMS is not supported yet, we can still discuss a Lite or task-capture workflow, or scope what a future integration would need to support.

Yes. Some practices use Intavia for after-hours, overflow, or missed calls, while others use it as their primary front-office call handler. We will help shape the workflow around how your team already works.

Intavia is designed for natural conversations, context-aware responses, and reliable handoff when a call needs your team. You will test and review your configured receptionist during onboarding before rollout.

Intavia can support multiple languages. If your practice handles multilingual calls, we can discuss the right setup during your consultation.