Choose the right plan for your front office.

Lite is for simple call answering without a PMS integration. Individual is usually the starting point for one PMS-connected practice. Business adds more capacity and team workflows, while Scale is designed for growing groups with multiple locations. Enterprise is for higher-volume groups that need a custom rollout.

Lite answers calls, captures what happened, creates follow-up tasks, and escalates when needed, but your team completes booking or PMS updates manually. PMS-connected plans can go further by handling booking and diary actions directly in your practice management system where configured. If you use a PMS, see the supported integrations before choosing a PMS-connected plan.

When Intavia captures something as a task, it is added to the internal task management area in the platform. Your team can review it, update it, complete it, or use it to make the relevant booking, patient, or PMS change manually.

A call is any inbound phone interaction your AI receptionist answers.

Minutes are based on the amount of time your AI receptionist spends on the phone. Timing starts when the AI answers and stops when the call ends.

Each plan includes a base number of monthly call minutes. During setup and workshopping, we will help estimate your expected call volume and choose a plan with the right allowance. If your usage is higher than expected, additional minutes are charged at the plan’s listed rate, and we can review whether another package would be a better fit.

Yes. You can move between packages as your call volume, workflow needs, or location coverage changes. The plan structure stays the same: each package includes a base allowance, a level of workflow support, and any relevant extra-minute or custom pricing.

PMS integration connects Intavia to your practice management system for booking and diary workflows. CRM integration is separate and is used for lead capture, CRM updates, and follow-up workflows where configured.

Yes. Scale is the first package designed for multiple locations, and Enterprise supports larger group-wide rollouts. Many teams start with one site first, prove the workflow, and then expand to additional locations without connecting every practice at once.

Yes. Intavia can answer after-hours calls, follow your routing rules, capture missed-call details, and transfer urgent or sensitive calls to the right team member or emergency line where configured.

Intavia is designed with GDPR-ready data handling, privacy controls, and governance in mind. You can review our legal documents, including our DPA, at docs.intavia.ai/legal, which outlines how we approach privacy, data processing, and customer data protection.

On PMS-connected plans, Intavia can manage booking, rescheduling, and cancellation workflows in the PMS where configured. On Lite, appointment requests are captured as tasks so your team can complete the booking or PMS update manually.

Onboarding starts with a free consultation call, followed by a workshop to understand your practice, routing rules, workflows, and systems. From there, we build and configure your AI receptionist, run a QA and feedback loop with your team, and support rollout once everything is ready.

We are continuing to expand PMS integration coverage. If your PMS is not supported yet, we can still discuss a Lite or task-capture workflow, or scope what a future integration would need to support.

Yes. Some practices use Intavia for after-hours, overflow, or missed calls, while others use it as their primary front-office call handler. We will help shape the workflow around how your team already works.

Intavia is designed for natural conversations, context-aware responses, and reliable handoff when a call needs your team. You will test and review your configured receptionist during onboarding before rollout.

Intavia can support multiple languages. If your practice handles multilingual calls, we can discuss the right setup during your consultation.