Capability · Channels
Website widget
The website widget lets visitors talk or chat with your receptionist straight from your website. Enquiries that start online get the same answers and help as a phone call, without waiting for your team.
At a glance
- What it does
- Lets website visitors start a voice call or a text chat with your receptionist
- Channels
- Voice and text chat on your website, with additional channels available
- Integrations
- Your website, plus your practice system, such as Dentally
- What you can customise
- Brand colour, logo, wording and the websites that can show it
- What your team sees
- Every widget conversation's summary and transcript in your dashboard, alongside your calls
- Setup
- Done for you by our team, around your website and brand
How it works
The widget is built around your practice. Our team does the setup work: we agree with you how it should look and what it should say, connect it to the receptionist set up for your practice, and Intavia is ready whenever a visitor starts a conversation.
- Plan: we agree with you how the widget should look and read, from your brand colour and logo to the wording on its buttons. Our team sets it up from that.
- Install: we give you one snippet to paste into your website. There's no extra software to install.
- Start: a visitor chooses to start a voice call or a text chat. A voice call asks for microphone permission first; a text chat doesn't need it.
- Conversation: the visitor talks to the receptionist set up for your practice, with the same approved information and rules as your phone line. Identity is confirmed before any personal details are shared.
- Outcome: the conversation appears in your dashboard alongside your phone calls, with its summary and transcript.
- Next step: anything that needs a person becomes a task for your team, with the details already captured.
Options
These are the options we agree with you, not fixed settings. Each one can be shaped around how your practice works, and anything not listed here can be built into the plan.
| Option | What we agree with you |
|---|---|
| Look | Your brand colour, rounded corners, light or dark mode, logo and avatar |
| Wording | The header, the welcome text, the button labels and a short footer note, such as your recording notice |
| What it helps with | The short list visitors see of what the widget can help with, such as appointments and services |
| Receptionist | Which of your Intavia receptionists the widget connects to |
| Websites | The websites allowed to show the widget |
| Availability | Whether the widget is live or paused |
Safeguards
- The widget only starts conversations on the websites you approve.
- The microphone is used only for voice calls a visitor starts.
- Identity is confirmed before any personal details are shared.
- The widget carries your branding, not a third party's.
Works together with
- Multi-channel communication: Conversations with patients by phone, text, email, WhatsApp and your website, inbound and outbound.
- Practice knowledge & pricing answers: Clear answers about your services, prices and practice, from information you approve.
- Appointment booking, changes & cancellations: Appointments booked, moved and cancelled during the call, directly in your system.
- Identity verification: Identity confirmed before personal details are shared, including for people calling on someone's behalf.
- Texts to callers: Booking links, confirmations and useful information sent by text during or after a call.
- Dashboard, recordings & analytics: Every call's summary and transcript, recordings where available, and analytics across calls and tasks.
FAQs
We give you one snippet to paste into your website, or to pass to whoever manages it. There's no extra software to install.
Yes. The widget uses your brand colour, logo and wording, and carries no third-party branding.
Yes. Visitors can start a text chat instead of a voice call, and a text chat doesn't ask for microphone access.
Yes. It connects to the receptionist set up for your practice, so visitors get the same approved information and the same rules for booking and hand-offs.
In your Intavia dashboard, alongside your phone calls, with the same summaries and transcripts.