Features

An AI receptionist built for real practice complexity.

Natural conversations and scheduling that follows your rules. Action in your systems, with your team there when needed.

Explore the features  ↓

Conversation & Scheduling

Warm conversations that lead to the right appointment. Calls feel natural, answers stay accurate and bookings follow your rules.

Smart Appointment Scheduling

Every booking, matched to your real scheduling rules.

Live availability is matched to appointment type, location, practitioner and patient needs.

  • Appointment types & durations
  • Locations & live availability
  • Eligible clinicians
  • Multi-location policies
  • Working hours & diary zones
  • Payment-plan scheduling
  • Treatment-plan awareness
  • Practitioner continuity
MON 14TUE 15WED 16
9:0010:0011:0012:00
Open
Open
Open
Open

RULE MATCH

Hygiene · 45 min

Dr Patel · Camden

Live availability14–16 Oct

APPOINTMENT REQUEST

Hygiene Appt

45 minCamden
Active listening
Typing Sounds
Natural turn-taking
Expressive Voice
Live call
00:35

Listening to caller

Voice call in progress

Natural Conversation Behaviour

Calls that feel warm, natural and responsive from the first hello.

Conversations adapt naturally to interruptions, corrections and sensitive moments, supported by subtle audio cues.

?
?

Yes, free parking is available

Yes, we offer monthly payment options for Invisalign if that’s something you’re interested in.

You’ll have a full examination, any X-rays you need and time to talk through what comes next.

Practice Knowledge

Answers grounded in the details of your practice.

Your services, pricing, policies and opening hours inform clear, consistent answers.

Context & Continuity

Support that understands the bigger picture. The right context makes each interaction warmer, more personal and better informed.

INCOMING CALL

07700 ••• 214

Number recognised

Matched to a known caller

Hey Maya, this is Riverside Dental, how can I help you today?

Caller Recognition

A familiar welcome for returning callers.

Returning callers are recognised by number, creating a familiar welcome while personal details stay protected.

Verified

Patient details confirmed

POSTCODE: N1 •••

DATE OF BIRTH •• / •• / 67

Identity Verification

Personal support, with privacy built in.

The right patient details are confirmed before records are accessed or changes are made.

Treatment Plan

Active

Appointment

3 days ago

Recent call

6 days ago

Patient Continuity

Understands the story behind the call.

Recent conversations, appointments and treatment plans provide the context to support what happens next.

Integrations & Transfers

More handled, without more admin. Routine work happens directly in your systems, while the right calls reach your team.

PMS Integration

Live information. Direct action.

Current patient and appointment data informs each action, with bookings and changes recorded directly in your PMS.

Intavia logo
PracticeHub logo
Cliniko logo
Dentally logo
A

Jack Stoten

07•• ••• 231

New enquiry

Enquiry recorded

A

James Herd

07•• ••• 235

Follow-up

Configured follow-up · Call scheduled

Alex Morgan

07•• ••• 214

CRM UPDATED

Invisalign Consultation

Tue 10:30

Consultation Booked In
CRM Integration

Leads move. Records stay current.

Configured workflows can create contacts, follow up leads and record outcomes directly in your CRM.

Intelligent Transfers

Knows when your team should take over.

Calls matching your policies, or needing human judgement reach your team through a clear, reassuring transition.

Configured transfer rules

  • Practice-defined policies
  • Out-of-scope enquiries
  • Sensitive or urgent needs
  • Requests for a person

INCOMING CALL

Connected now

Patient enquiry

Practice transfer rules

Always Handle
Always TransferMATCH
Handle based on rules
Routine call handled

Transfer To

Reception team

These are only a few of the systems Intavia can work with.

Explore integrations

Follow-up & Follow-through

Every call ends with a clear next step. Callers get what they need by SMS, while your team gets the context to act.

Team Hand-off

Every hand-off, ready for action.

Caller details, their request, urgency and next action arrive together in one clear hand-off.

To do 3

Olivia Carter

18m ago

Confirm suitability for a same-day emergency appointment.

CallbackUrgentJJennifer

Daniel Young

42m ago

Review the X-ray request before the booked consultation.

Lab RequestDPDr. Patel

Emma Roberts

1h ago

Approve the membership plan quote requested on the call.

Pricing clarificationMPMaya P.
Intavia logomark

Take the pressure off your front desk.

See how Intavia can handle more calls and routine admin, giving your team more room to focus.

  • More calls made and answered.
  • More appointments booked.
  • Better patient care.