Every call answered. Every booking made. Automatically.
Your AI receptionist picks up every call, handles the conversation naturally, and takes action. It books appointments, answers questions, and routes urgent calls to the right person. No voicemail. No hold music. No missed opportunities.
Your next caller, handled
like your best receptionist.
Fast, Thoughtful Responses
Always available and always personal. Your receptionist replies with warmth and clarity on every call.
Aligned With Your Business
Armed with your services, policies, and preferences, it gives every caller clear, on-brand support.
Integrated Into Your Systems
Automates scheduling, changes, lead intake, and updating your records — freeing your team from admin.
Your Phone Rings.
Your AI Receptionist Picks Up.
1. Call Comes In, AI Answers
Intavia picks up on the first ring with your business greeting. The caller hears a warm, natural voice. Not a recording and not a menu.
2. AI Handles the Conversation
Whether the caller wants to book, ask about services, check opening hours, or speak to a specific person, Intavia understands what they need and responds naturally.
3. Action Taken, Team Notified
Appointments are booked directly into your calendar. Questions are answered from your knowledge base. Urgent calls are routed to the right person. Your team gets a summary of every call.
Picks up every call. First ring. Every time.
No hold queues. No voicemail. No ‘try again later.’ Monday morning rush or quiet Tuesday afternoon, every caller gets the same immediate, professional response.
Hi, you've reached Rita's Hair Studio, how may I help?
Hi, you've reached Rita's Hair Studio, how may I help?
Real answers to real questions. No scripts, no menus.
Callers get real answers about your services, pricing, and availability. Not a script. Not a menu. Intavia understands what they’re asking, follows up when it needs to, and responds with the detail your customers actually want.
Not just message taking. Real call handling that books real appointments.
Most services tell callers to ‘call back to book.’ Intavia checks live availability, finds a slot, and confirms the appointment on the spot. Straight into your practice management system. No double-bookings, no callbacks.
Knows when to handle it. Knows when to hand over.
Not every call should be handled by AI. When a caller needs a real person, the call routes following your rules with full context passed to the recipient. Everything else is handled directly.
"Intavia completely changed how we handle calls. Customers get answers straight away, and our front desk finally has breathing room."
AI call answering, tailored to your industry and your workflow.
Every business has different call answering needs. Intavia is personally configured by our team to match your business.
Dental Practices
Patients call, Intavia books check-ups, triages emergencies, and handles new registrations. Works with Dentally and SOE.
Explore Intavia for Dental
Healthcare Practices
Intavia reschedules appointments, explains referral processes, and keeps reception focused on in-person patients. Works with Cliniko and PracticeHub.
Explore Intavia for Healthcare
Hair & Beauty Salons
New clients get booked for consultations, regulars reschedule in seconds, and cancellations trigger the waitlist. Works with Phorest and Zenotti.
Explore Intavia for Hair & BeautyWhat is an AI answering service?
An AI answering service uses conversational AI to answer business phone calls, handle enquiries, and take actions like booking appointments. Rather than relying on human operators or voicemail, the AI understands what the caller needs through natural conversation and responds accordingly. It can check availability, book appointments, answer questions about services, and route calls that need a human, all without the caller navigating menus or waiting on hold.
How AI answering differs from traditional alternatives
Traditional answering services use human operators who take messages and pass them on. They cannot book appointments, answer detailed questions about services, or access business systems directly. They typically charge £1–2 per call, which adds up quickly for busy practices handling dozens of calls a day.
Voicemail is the most common fallback, but 80% of callers will not leave a voicemail (Forbes). They hang up and try elsewhere. IVR phone trees fare little better. 75% of customers try to bypass phone menus entirely (McKinsey). Meanwhile, 85% of customer calls to small businesses go unanswered during busy periods (BT Business). The problem is not technology. It is capacity. Reception teams are busy with the patients and clients already in front of them.
How AI answering services work
AI answering services replace rigid menus and scripts with natural language understanding. The AI listens to what the caller says, understands the intent, and responds conversationally. If a caller asks to book a dental check-up, it does not ask them to press a button. It asks which dentist they prefer and finds an available slot. Modern AI answering services handle routine calls with 95%+ accuracy (PolyAI) and can take action during the call. It books appointments, sends confirmations, and updates records rather than simply recording a message for someone to follow up on later.
For a broader look at how AI receptionists work across all front-desk functions, see the complete guide to AI receptionist software. For pricing details, see AI receptionist pricing.
Ready for every call answered?
Intavia is set up for you by our team. No DIY configuration, no technical setup. Most practices are live within a week.
No setup fee · Cancel anytime · Done-for-you onboarding
Frequently asked questions
Intavia is an AI receptionist for appointment-led businesses. This page explains how our AI answering service works, including call handling, appointment booking, and smart escalation.