Smart call routing that gets every caller to the right person.
Your AI receptionist listens, understands what the caller needs, and routes them instantly. No phone trees, no 'let me transfer you,' no dead ends. Every call handled in seconds.
Every call handled
like your best receptionist.
Fast, Thoughtful Responses
Always available and always personal. Your receptionist replies with warmth and clarity on every call.
Aligned With Your Business
Armed with your services, policies, and preferences, it gives every caller clear, on-brand support.
Integrated Into Your Systems
Automates scheduling, changes, lead intake, and updating your records — freeing your team from admin.
No Phone Trees. No Hold Music.
Just the Right Person, First Time.
1. Caller Describes What They Need
Intavia answers and has a natural conversation. No menus, no 'press 1 for...' The caller just says what they're calling about. Like talking to a real receptionist.
2. AI Understands Intent and Routes Instantly
Based on what the caller says, the AI determines the right destination: a team member, a direct booking, an FAQ answer, or a message. The decision happens in seconds.
3. Seamless Handoff with Context
The receiving person sees who's calling and why before they pick up. No asking the caller to repeat themselves. No cold transfers.
Understands what callers need. Routes them there.
No menus to navigate. No buttons to press. Intavia listens to what the caller says and routes them to the right person or department. Fewer transferred calls, fewer frustrated callers, fewer people who hang up and don't call back.
Tell us how your business works. We handle the rest.
Our team configures your routing based on how your business actually operates. Tuesday mornings can differ from Saturday afternoons. Holiday cover kicks in automatically. And if anything changes, we update it for you.
Onboarding
Done-for-you setup
Onboarding
Done-for-you setup
No answer? Your team still gets the full picture.
The AI understands what the caller needs and transfers them to the right person. If they don't pick up, Intavia captures the full context and sends an urgent notification to your team so they can call back with everything they need.
Hi, you've reached Bright Smile, how may I help?
Hi, you've reached Bright Smile, how may I help?
Every call. Full context. Zero guesswork.
Every call is logged with a full transcript, the routing decision, and the outcome. See which calls were routed to a team member, which were handled directly by the AI, and which went to message. Spot patterns and refine your routing rules over time.
AI Summary
Called to book a check-up appointment. AI collected details and booked for Thursday 2:30pm.
Intent
Appointment Booking
Time
14:22
AI Summary
Called to book a check-up appointment. AI collected details and booked for Thursday 2:30pm.
Intent
Appointment Booking
Time
14:22
"Intavia completely changed how we handle calls. Customers get answers straight away, and our front desk finally has breathing room."
Call routing built for appointment-led businesses.
Every business has different routing needs. Intavia is configured by our team around how your business actually handles calls.
Dental Practices
Emergency triage, new patient enquiries, insurance questions. Every call type routed to the right person. Integrates with Dentally, SOE, and more.
Explore Intavia for Dental
Healthcare Practices
Urgent clinical calls, appointment scheduling, prescription queries. Each routed based on your rules. Works with Cliniko, PracticeHub, and more.
Explore Intavia for Healthcare
Hair & Beauty Salons
New bookings, rescheduling, complaints. Each handled or routed so your team stays focused on clients in the chair. Connects to Phorest, Zenotti, and more.
Explore Intavia for Hair & BeautyWhat is call routing?
Call routing is the process of directing an incoming phone call to the right person, department, or system without the caller having to navigate there themselves. Every business that receives phone calls uses some form of call routing, whether they realise it or not. The question is how well it works.
Traditional approaches
For decades, the standard approach has been IVR (interactive voice response), the familiar "press 1 for appointments, press 2 for billing" phone tree. These systems were designed for large call centres. The average IVR misroute rate sits at around 15%, and in healthcare settings up to 30% of calls end up in the wrong place. Research shows that every time a call is transferred, customer satisfaction drops 12% and first-call resolution drops 14%.
The frustration is well documented: 75% of customers try to bypass IVR menus entirely, and 51% have abandoned a business altogether because of automated phone menus. For small businesses, where every caller is a potential customer or booking, that's revenue walking out the door.
How AI call routing changes the equation
AI-powered call routing replaces menus with natural language understanding. Instead of pressing buttons, the caller simply says what they need. The AI interprets the intent (is this a booking, a clinical question, an emergency, a billing query?) and routes accordingly. AI routing systems achieve approximately 95% correct routing compared to around 85% for traditional IVR, with a 60% reduction in wait times compared to manual transfer workflows.
For a broader look at how AI receptionists handle calls beyond routing, see what AI receptionist software is and how it works. To understand the real cost when calls aren't handled properly, try the cost of missed calls calculator.
Ready to stop losing callers to phone trees?
Intavia is set up for you by our team. No DIY configuration, no technical setup. Most businesses are live within a week.
No setup fee · Cancel anytime · Done-for-you onboarding
Frequently asked questions
Intavia is an AI receptionist for appointment-led businesses. This page explains how our intelligent call routing works, including intent-based routing, custom rules, and emergency escalation.