Question 1

Does Intavia offer an AI receptionist for Dentally?

Accepted Answer

Yes. Intavia connects to Dentally so your AI receptionist can identify patients, check appointment context, check availability, book and change appointments, create patient records, write approved notes, and hand off when a call needs the team. For the broader dental context, see our AI receptionist for dental practices guide. For plan options, review Intavia pricing.

Question 2

How does an AI receptionist work with Dentally?

Accepted Answer

Intavia answers the call, understands what the patient needs, verifies identity where patient-specific details are involved, then checks Dentally for the relevant record, appointment, availability, notes, or treatment context. Dentally stays the source of truth, while Intavia completes approved actions or creates follow-up for the team. See how Intavia works for the broader setup and call-flow process.

Question 3

Can Intavia book appointments in Dentally?

Accepted Answer

Yes. Intavia can book appointments in Dentally through approved booking flows, using your configured appointment types, sites, practitioners, availability, and practice rules. For more on the wider workflow, see AI appointment booking by phone.

Question 4

Can Intavia reschedule or cancel Dentally appointments?

Accepted Answer

Yes. Intavia can reschedule or cancel Dentally appointments when the patient is verified, the appointment is identified, and the request matches your practice policy. If the request is unclear, sensitive, or outside your rules, Intavia hands off with the call context.

Question 5

Can Intavia create new patient records in Dentally?

Accepted Answer

Yes. Intavia can collect the required details and create a Dentally patient record, then continue into the right booking flow when the request is supported.

Question 6

Can Intavia use Dentally treatment-plan context?

Accepted Answer

Yes. Intavia can use Dentally treatment-plan context to support routing and follow-up workflows, without giving clinical advice or replacing clinical judgement.

Question 7

Can Intavia write notes back to Dentally?

Accepted Answer

Yes. Intavia can write approved call notes or summaries back to Dentally patient records, so the team can see what happened after the call.

Question 8

Does Intavia create native Dentally tasks?

Accepted Answer

No. Intavia creates call-related tasks inside Intavia, rather than as native Dentally tasks. This gives your team a clear place to review handoff, follow-up, and call outcomes without turning unsupported Dentally task workflows into a public claim.

Question 9

How does Intavia verify patients before using Dentally details?

Accepted Answer

For patient-specific requests, Intavia checks the caller against your identity rules before discussing appointment details or making changes. If the match is ambiguous, or the caller cannot be verified safely, Intavia avoids revealing private information and hands off according to your workflow.

Capability	Support	What this means
Patient lookup	Supported	Finds matching Dentally patient records before appointment-specific help.
Appointment reads	Supported	Uses appointment context for booking, changes, cancellation, and follow-up.
Availability checks	Supported	Checks Dentally availability across sites, practitioners, and appointment types.
Book appointments	Supported	Books appointments in Dentally through approved booking flows.
Reschedule appointments	Supported	Moves appointments after identity and appointment selection checks.
Cancel appointments	Supported	Cancels in Dentally when the request matches practice policy.
New-patient records	Supported	Collects required details and creates a Dentally patient record.
Treatment-plan context	Supported	Supports routing and follow-up without replacing clinical judgement.
Notes and summaries	Supported	Writes approved call notes back to Dentally patient records.
Intavia tasks	Supported	Creates call-related tasks in Intavia, not native Dentally tasks.

Dentally AI Receptionist

From patient call to Dentally outcome

Patient Calls

Identity Verified

Dentally Checked

Action or Handoff

What your AI receptionist can handle in Dentally

Mapped around the way your Dentally practice actually works.

Typical setup covers

Deliver the fast, reassuring responses patients expect.

Bookings, reschedules, and cancellations handled over the phone.

Call summaries and follow-ups, ready for your team.

One front-office standard across every location.

Knows when to handle it, and when to hand over.

Map exactly what Intavia can handle for your Dentally practice.

Frequently asked questions